Frequently Asked Questions
Everything you need to know about your Punkt. electronics and orders.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
Do Punkt. products come with a warranty?
Yes, all our electronic devices include a comprehensive 2-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use conditions.
What is your return policy for open-box items?
We offer a 30-day return window. If the product has been opened, it must be returned in its original packaging with all accessories included. A restocking fee may apply if the item shows signs of significant use.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an automated email containing a tracking link and number. You can also view your order status by logging into your account on our website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For select regions, we also offer flexible financing options through Klarna.
Are software updates included for my device?
Absolutely. We provide regular firmware and software updates to ensure your device remains secure and continues to perform optimally. These updates are delivered over-the-air or via our desktop sync tool.